We are seeking two Level 2 Service Desk Engineers to join our growing team. Our company specializes in emerging and complex technologies, serving clients across various industries, including retail, restaurants, non-profits, and government.
IT System Administrator Tier 2 (MSP) Key Responsibilities:
- Provide remote support and answer support calls
- Troubleshoot desktop and network issues
- Install operating systems, software, and updates
- Remove viruses and install antivirus software
- Communicate issues to the engineering team
- Collaborate with Senior Engineers on troubleshooting tasks
IT System Administrator Tier 2 (MSP) Qualifications:
- Relevant IT experience required
- Managed Services experience is a plus
- Proficiency with Microsoft Technologies (Windows 10, Server 2012/2016/2019)
- Experience with Active Directory
- Familiarity with Cloud services, Microsoft Office 365, and Google environments is a plus
- Strong time management and punctuality
- Excellent oral and written communication skills
- Problem-solving skills and the ability to train end users
IT System Administrator Tier 2 (MSP) Benefits:
- Comprehensive training and career development
- Advancement opportunities for high performers
- Health, dental, and vision insurance
- 401K with employer match
- 15 days of PTO from day one
- Work-from-home flexibility
- Employer-paid short and long-term disability
- Employer-paid life insurance
- Weekly team lunches and company outings
