We are a leading provider of Managed IT Services in Atlanta, dedicated to delivering tailored IT solutions for small and medium-sized businesses. As we continue to expand, we are looking for a proactive System Support Analyst Tier 2 to join our team.

Position Summary: In this role, you will play a key part in providing technical support across various systems and technologies. Your focus will be on ensuring a seamless experience for our clients while collaborating with a skilled team of IT professionals.

IT System Administrator Tier II (MSP) Key Responsibilities:

  • Provide exceptional customer service, maintaining professionalism and respect in all interactions.
  • Respond quickly and effectively to client inquiries and technical issues.
  • Communicate clearly with both technical and non-technical users.
  • Proactively troubleshoot and resolve problems, documenting all cases for future reference.
  • Work with a diverse range of technologies, both new and legacy.

IT System Administrator Tier II (MSP) Qualifications:

  • 2+ years of experience working for an IT Managed Service Provider
  • Proficiency in Microsoft Windows 10 & 11 and Microsoft Office, including email management (POP3, SMTP, IMAP, Exchange, Office 365)
  • Experience with Microsoft Windows Server 2016, 2019, and 2022 administration.
  • Solid understanding of IP Networking, including LAN and WLAN configuration and troubleshooting.
  • Familiarity with WAN and Internet routers, such as Cisco and SonicWALL.
  • Experience with backup solutions like Symantec Backup Exec and StorageCraft ShadowProtect.

IT System Administrator Tier II (MSP) Benefits:

  • Salary: $65,000 – $75,000 per year
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

 

#SB122