IT System Administrator (Windows/Mac) Overview:

For over 20 years we have supported NYC’s business community with clients in a variety of industries. We are a Managed and Cloud Services Provider that supports clients in Windows and Mac environments. We offer competitive compensation, clear paths for growth internally, Health/Dental/Vision/Life insurance, 401(k) with company match, PTO, FSA, parental leave, certification reimbursement, and more!

We are a currently seeking a dual-threat IT System Administrator (Windows/Mac) with experience supporting clients operating with Windows and Mac environments. The IT System Administrator (Windows/Mac) plays a very important role as they will be handling escalated issues and providing clients with strategic guidance to improve their IT infrastructure.

At this time, we are only considering IT System Administrator (Windows/Mac) with previous MSP experience.

IT System Administrator (Windows/Mac) Technical Proficiencies:

  • Microsoft Windows, MacOS, iOS, Android
  • Application troubleshooting in both Windows and Mac
  • Network layer 1-3 troubleshooting
  • Email Security (Phishing identification/explanation to clients, identification of legitimate hacked account)
  • Microsoft M365/Google Admin Console
  • Google Workspace
  • Microsoft SharePoint
  • Comfortable supporting Windows in Parallels
  • Server troubleshooting (Server 2012-2022, MacOS Server, NAS)
  • Email migrations and some familiarity with various email services.
  • Enterprise Network Equipment (SonicWall, Meraki, Unifi, etc.)
  • Backup escalation/troubleshooting
  • Advanced VPN client troubleshooting
  • Understand and configure RAID on various platforms
  • VoIP troubleshooting
  • Spam filter troubleshooting
  • Advanced email troubleshooting (NDR, contacting email host support)
  • Printer relays through M365/Google

IT System Administrator (Windows/Mac) Benefits:

  • Health, Dental, Vision, and Life Insurance
  • Flexible Spending Account
  • Health Savings Account
  • 401(k) with company match
  • PTO + Paid Holidays
  • Parental Leave
  • Certification Reimbursement