Technical Support Specialist – MSP
Fullerton, CA | $28/hr+ | Hybrid Flex
Are you passionate about technology, eager to learn, and looking for a launchpad into the IT world? Join a well-established Managed Services Provider (MSP) with over 40 years of experience helping private companies and government entities modernize and protect their IT environments.
We specialize in cybersecurity, cloud services, network/server infrastructure, and desktop support—and we’re known for investing in our people just as much as our tech.
Why Join Us?
Here, you won’t just be “the helpdesk.” You’ll be mentored by experienced engineers, gain hands-on experience across the tech stack, and have opportunities to grow into Level 2 and 3 roles. We even pay for certifications and give you training time during work hours—because your success is our success.
What You’ll Be Doing:
-
End-User Support: Be the first point of contact for clients experiencing technical issues.
-
Troubleshooting: Handle hardware/software issues, account setup, password resets, and basic networking problems.
-
Ticketing & Documentation: Accurately log support tickets and maintain helpful documentation for repeat solutions.
-
Escalation Support: Flag complex issues to senior engineers with clear notes to ensure fast resolution.
-
Project Assistance: Support senior techs on client rollouts and infrastructure upgrades as needed.
What You Bring:
-
Must have MSP Industry experience
-
A customer-first mindset and strong communication skills
-
Familiarity with Windows OS, Office 365, basic networking, and ticketing systems is a plus
-
Willingness to learn, grow, and contribute to a collaborative team
Perks & Benefits:
💰 $28/hr+ depending on experience
🎓 Certification reimbursement + paid study time
🩺 Health insurance
🌴 Generous PTO, paid holidays, and sick time
🚗 Mileage reimbursement for on-site work
💡 Bonus eligibility
