IT System Engineer (L2) MSP

Are you a skilled and personable IT System Engineer (L2) MSP looking for an exciting opportunity to make a difference? Look no further! We are a Managed Service Provider (MSP) based in Glen Allen, VA. Our primary focus is on delivering exceptional IT solutions to clients in the DMV area. With a strong emphasis on a family-oriented company culture, we foster an environment where employees can flourish and reach their full potential. If you are looking for internal growth, good company culture and great work life balance, we are the company for you!

IT System Engineer (L2) MSP Qualifications/Responsibilities: 

  • Serve as the ultimate escalation point for Tier 1 engineers, offering guidance and expertise
  • Mentor and coach Tier 1 engineers in technical decision-making and efficient ticket management
  • Demonstrate unwavering dedication to resolving customer issues by diving deep into problems and keeping their business needs in focus.
  • Engage in both proactive and reactive Incident Response to address system or service anomalies
  • Provide exceptional technical support within your areas of subject matter expertise, which could include network and virtualization
  • Monitor systems using cutting-edge management tools and technologies
  • Identify and drive opportunities for automating repetitive networking tasks through script creation and maintenance
  • Rapidly assess issues and determine root causes even in unfamiliar technical environments
  • Demonstrate commitment to professional growth by pursuing and maintaining industry-specific certifications.

IT System Engineer (L2) MSP Benefits & Salary 

  • Salary $70k-$80k
  • Health, Dental, and Vision Insurance (100% coverage for employees, 50% coverage for family)
  • Paid Time Off (PTO)
  • Certificate Reimbursement for maintaining and obtaining industry-specific certifications