IT System & Project Engineer (MSP) Position Responsibilities:
- Take a lead role as the technical expert for all infrastructure-related outages, failures, and problems.
- Remain cognizant of customer service-level agreements, and strive to meet or exceed them on a regular basis.
- Coach Tier 2 and Tier 1 engineers on technical decision making and ticket curation.
- Advocate for each customer problem by digging into the issue, keeping their business at the forefront of your troubleshooting process.
- Participate in Incident Management by providing situational reports via ticket updates and/or customer-facing communications.
- Perform proactive and reactive Incident Response as a result of system or service anomalies.
- Provide top-notch technical support in your areas of subject matter expertise (storage, virtualization, Windows OS).
- Monitor and work with various systems management tools.
- Identify and drive opportunities to automate repeatable networking tasks including through creation and maintenance of scripts and tools.
- Quickly assess an issue and form an understanding of the root cause in unfamiliar technical environments and technologies.
- Commit to professional growth and development by maintaining and/or obtaining new industry specific certifications.
IT System & Project Engineer (MSP) Salary + Benefits:
- Health, Dental, and Vision Insurance
- PTO, Paid Holidays, and Floating Holidays
- 401(k) with company match
- Certification Reimbursement & Education Assistance
