IT Technical Account Manager (MSP)
We are a thriving Managed and Cloud Services Provider supporting over 100 clients in the Tri-State area with all of their technological needs. We are committed to cultivating a company culture where team members feel valued and included as an invaluable resource to the successes and failures experienced by the company. This is a hybrid WFH role with full Health/Dental/Vision, PTO, certification reimbursement, mileage reimbursement, guaranteed annual reviews, and more.
The IT Technical Account Manager (MSP) is responsible for managing approximately 10-15 clients as the primary technical contact & relationship manager. You will be responsible for designing the strategic technology roadmap, providing IT advisory services and growing relationships with your clients – in conjunction with a support system of Strategic Advisors with various categories of expertise.
Previous MSP experience required for this role.
IT Technical Account Manager (MSP) Duties and Responsibilities:
- Develop a 3-year strategic technology plan for each client.
- Provide regular technology reviews for each client.
- Regularly consult with your clients to provide them with solutions to meet their technology requirements.
- Escalate client issues and/or concerns effectively, as needed.
- Manage client satisfaction & expectations, facilitating CTS services effectively and efficiently.
- Provide and/or facilitate high-level product & service training to clients directly.
- Work with our Strategic Advisors & Solutions Engineers to develop technical proposals for clients.
- Present technical proposals to clients and manage a pipeline of future project opportunities for clients.
- Ensure client profitability via both recurring and non-recurring services.
IT Technical Account Manager (MSP) Benefits:
- Health, Dental, and Vision Insurance
- Hybrid WFH
- PTO + Paid Holidays
- Certification Reimbursement
- Mileage Reimbursement
