IT Tier 3 Service Desk Technician- MSP

Location: Plano, TX / Salary: $70,000 - $80,000

IT Tier 3 Service Desk Technician- MSP

We are currently seeking an IT Tier 3 Service Desk Technician- MSP to join our escalation team.

A qualified IT Tier 3 Service Desk Technician- MSP should have a background in VMware and Windows support for multiple clients and environments. The IT Windows System Engineer will primary be the “go-to” tech person on the Service Desk team handling the most complex tickets.

This is an opportunity to join a stable and organized MSP with a heavy focus on Cloud Services. We promote collaboration and encourage professional growth through certification reimbursements and bonus plans.

IT Tier 3 Service Desk Technician- MSP Responsibilities/Requirements:

  • Handle escalated tickets from level 1 and level 2 Service Desk Technicians. Assist with level 1 tickets when necessary
  • Strong technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security
  • Remote access solution implementation and support: VPN and Terminal Services
  • Setup and implementation of new client networks and network upgrades
  • Experience working with ConnectWise or SolarWinds N-Central preferred

IT Tier 3 Service Desk Technician- MSP Benefits:

  • Salary: $70,000-$80,000
  • Health, Vision, Dental Insurance
  • 401k+ company match
  • PTO
  • Certification Reimbursements


Opportunity Location

Plano, TX

Proposed Salary

$70,000 - $80,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #MH333

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Location: Plano, TX

Proposed Salary: $70,000 - $80,000

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