Junior Administrator – MSP System Infrastructure Team

Junior Administrator – MSP System Infrastructure Team

The Junior Administrator – MSP System Infrastructure Team is primarily responsible for working in a team environment doing a mixture of support and proactive backend server administration. The Junior Administrator – MSP System Infrastructure Team position will handle technical support requests directly from customers as well as escalation from other team members and field engineers. All our engineers are responsible for maintaining user uptime and improving their computing experiences through effective maintenance, problem identification and resolution activities, as well as growing and developing the organization’s perception with existing customers through exceptional customer service.

The Junior Administrator – MSP System Infrastructure Team must be energetic and focused with a strong motivation to learn new technologies and management and maintenance processes. The Junior Administrator – MSP System Infrastructure Team position requires dedication, persistence, effective utilization of provided resources and the ability to deliver superior customer service.

Junior Administrator – MSP System Infrastructure Team Essential Duties and Responsibilities:

• Experience with administrating and maintaining Windows Server 2012 and above
• High level knowledge of supporting/managing desktop operating systems
• Email Administration with high level user management including configuring new accounts, password resets, and troubleshooting user login, profile and permission issues
• Basic virtualization Administration which may include rebooting virtual machines, resource allocation, basic architecture knowledge
• Strong domain functionality experience and knowledge of Azure AD / Active Directory services, Group Policy, DNS, DHCP
• Strong ability to troubleshoot Windows and Mac OS related issues at hardware and software levels
• Strong ability to troubleshoot Re fmote Desktop Services and VPN (SSL and IPSec)
• Intermediate knowledge of Backup Solutions
• Intermediate knowledge of troubleshooting common re mote solutions such as RDP and Citrix
• Basic understanding of core network components
• Maintaining standards and documentation on an ongoing basis as products and technologies evolve

Junior Administrator – MSP System Infrastructure Team Minimum Experience and Certifications:

• Minimum 3 years of IT experience with IT administration and support experience with windows administration and management of Active Directory, DHCP, DNS, and Group Policy
• Previous Experience in a fast-paced consulting or MSP environment as plus

Junior Administrator – MSP System Infrastructure Team Education and Certifications:

• Bachelor’s degree desired
• Desired certifications: CompTIA A+, Network+

Junior Administrator – MSP System Infrastructure Team Additionally, an ideal candidate will possess:

• Strong consulting and communication skills
• Confidence and experience in front of clients
• Strong ability to work in a team-based environment
• Ability to be a self-starter and possess good time management skills

Junior Administrator – MSP System Infrastructure Team Benefits:

• Health, Dental, Vision insurance
• 401k Match
• Basic Life/AD&D
• Short and long-term disability
• Employee Referral Program
• Vacation Time
• Voluntary Benefits

*Actual salary for Junior Administrator – MSP System Infrastructure Team to commensurate with experience*