We are currently seeking a Junior Desktop Administrator seeking career advancement in the Managed Services, Cloud, Hosting industry.

You’ll be joining a nationally ranked Cloud and Managed Services Provider with 100+ employees servicing the small to mid-size business market (SMB). Having worked for a Managed Services Provider or Outsourced IT company or Hosting company or Cloud Services company is strongly desired.

The Junior Desktop Support Technician will be part of a Data Cloud and VoIP IT company.  This position is located in Gaithersburg, MD.

The position is ideal for junior technical candidates looking to advance and learn; they will receive certifications training and tests, on site training working on projects and interaction with lead engineers.  

This position is ideal for someone looking to learn to enhance their technical skills, gain experience in a fast paced environment supporting multiple clients and  move into a managerial role.

Junior Desktop Administrator Description:

  • Job Responsibilities
    • As a Help Desk engineer, you will act as an escalation point from Tier 1 and 2
    • Provide Post-implementation support
    • Hands-on support of virtualized systems (VMware and Citrix)
    • Provide technical support for Windows Desktop and Server Operating Systems, hardware, software, virtualization and Cisco networking firewalls/switches
    • Manage workflow in Connectwise
    • Build and deploy servers and networks. Manage them using Labtech or Kaseya


  • Learning/Advancing Responsibilities:
    • We are seeking motivated, driven, and curious people to join our rapidly advancing company
    • Obtain VMware VCP, Cisco CCNA, Windows MCSE/MCSA, Citrix certifications within 18 months
    • Work alongside two different project teams (Networking and Systems Support) to pick up new skills and learn from on-the-job training
    • Must enjoy working in a team and play well with others


 The Junior Desktop Admin will be performing two key functions:

1) Working in a 7 person team environment, providing Tier I and Tier II Help Desk support and Systems Administration, and…
2) Be a sponge! and advance as quickly as possible by working alongside Senior Networking & System Engineers to perform Virtualization (IaaS) Solutions.

Classroom training and certifications are strongly encouraged and paid for. During the first 18 months of employment you can obtain 6 certifications.

This is a full-time, salaried position with health, training, and retirement benefits.