Are you passionate about IT and looking for an opportunity to grow in a fast-paced, supportive environment? Join a New York City-based MSP with nearly 40 years of experience providing top-tier IT solutions to small and mid-sized businesses. We’re looking for a Junior IT Support Engineer who is eager to learn, loves troubleshooting, and thrives on delivering exceptional customer support.

This is a client-facing role that involves onsite and remote IT support, working closely with senior engineers and helping businesses stay up and running. If you’re looking for a place to build your career, expand your technical knowledge, and work in a collaborative team, this is it.

What You’ll Be Doing:

  • Frontline Support: Act as the first point of contact for IT issues via phone, email, and remote support tools.
  • Troubleshooting: Diagnose and resolve Windows desktop and server issues, M365 email setups, DNS, networking, and security software.
  • Escalation Support: Work alongside senior engineers to resolve more complex technical challenges.
  • Client Interaction: Provide excellent customer service while handling technical issues efficiently and professionally.
  • Documentation: Keep accurate records of tickets, solutions, and client environments to improve response time and efficiency.
  • Process Improvement: Identify areas for enhancing IT processes and automation.

What You Need to Succeed:

  • 1-2+ years of IT support experience (MSP experience is a plus).
  • Strong troubleshooting skills with Windows 7+, Windows Server 2012+, and M365 (Exchange, Outlook setup, OneDrive, SharePoint, Teams).
  • Basic networking knowledge, including DNS, switches, routers, and firewalls.
  • Familiarity with remote monitoring and management (RMM) tools (Datto RMM, Autotask PSA, Webroot Antivirus is a plus).
  • Ability to communicate clearly with both technical and non-technical users.
  • A passion for IT, a proactive mindset, and a willingness to learn.

What We Offer:

  • Competitive Salary: $50K – $60K
  • Hybrid Work Flexibility: Work from home 1 day per week after 6 months
  • Career Growth: Paid certifications and training (Microsoft, Datto, SonicWall, etc.)
  • Commuter Reimbursement: Up to $400/month
  • Health & Dental: 65% employer-covered medical, dental available
  • 401(k) with 3% Employer Contribution (After 1 year)
  • Paid Time Off:
    • 2 Weeks Vacation (1 week accrues after 6 months, 2nd week after 1 year)
    • 5 Personal/Sick Days per year
  • Annual Bonus (Merit-based & tied to company profitability)
  • Company-Provided Laptop
  • Life Insurance & Disability Coverage (100% employer-paid)
  • Fun Company Events: NY Rangers games, holiday parties, and more!

If you’re passionate about IT, eager to grow, and want to work in an environment where your skills are valued, apply today and take your IT career to the next level!