We are a rapidly growing IT services provider with over a decade of success, a strong pipeline of projects, and long-standing client relationships. As we expand our team in response to new business opportunities, we are seeking a Junior IT Support Specialist who is eager to grow their career in a dynamic and supportive environment.

Position Overview: This full-time role will involve 20% project work and 80% support, providing a unique opportunity to engage with diverse technologies while contributing to a collaborative team. Initially, you’ll work in the office to familiarize yourself with our organization, transitioning to a hybrid work model afterward.

Key Responsibilities:

  • Provide end-user support across various platforms, including M365 suite, Windows Server, and Azure AD, while also assisting with Mac and Adobe applications.
  • Engage directly with clients, including C-level executives, to address their IT needs.
  • Utilize tools like PCmover Professional, Autotask, N-able for ticketing and RMM, and Acronis for backup solutions.
  • Assist with network management, including firewalls, VLANs, wireless configurations, and AV support for conference rooms.

What We’re Looking For:

  • A strong desire for career growth and continuous learning, with a focus on moving into leadership or management roles in the future.
  • An aptitude for technology and a collaborative spirit to thrive in our supportive culture.
  • A commitment to best practices and methodologies in IT service delivery.

Tech Stack:

  • M365 suite, Windows Server, Azure AD
  • End-user support, PCmover Professional
  • Autotask and N-able for ticketing and RMM
  • Acronis for backup, Mailprotector for email security
  • Knowledge of firewalls, VLANs, wireless networking, and AV systems

Benefits:

  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Paid time off
  • Professional development assistance
  • Retirement plan
  • Vision insurance

Salary: $45,000 – $55,000 per year, depending on experience.

If you’re ready to step away from the traditional break/fix model and immerse yourself in an exciting and rewarding IT environment, we want to hear from you! Apply today to join our growing team and start your journey toward a fulfilling career in IT.

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