We are currently seeking a Junior Windows Systems Administrator and Field Support Engineer.
The Junior Windows Systems Administrator and Field Support Engineer will join an award winning and one of the fastest growing Cloud/Managed Services Providers in the Greater New Jersey area (Located in Elmwood, NJ) where employees partake in quarterly bonuses, continual training, and paid-for certifications to fast track your career. The career paths from our Junior Windows Systems Administrator and Field Support Engineer role includes Senior Systems Engineer, Network Engineer, Project Management, vCIO and more. So if you are looking to grow your career look no further.
The Junior Windows Systems Administrator and Field Support Engineer will make a full-time salary of 55k-75k, full health care benefits, certification reimbursement, on-going training, and just overall an enjoyable place to come work. The Junior Windows Systems Administrator and Field Support Engineer will be responsible for handling technology, to include: workstations, servers, printers, networks, and vendor specific hardware/software, and all SMB Microsoft tech i.e. AD, GPOs, Exchange, O365, etc.
If what you’ve read about our Junior Windows Systems Administrator and Field Support Engineer appeals to you, read on to see if you’d be a right fit!
Junior Windows Systems Administrator and Field Support Engineer Key Responsibilities and Duties:
-Ensures that incoming inquiries are initially responded to within contract Service Level Agreements (SLA)
-Completes technical support request tickets within position scope and responds back to customer within predetermined company acceptable time periods using SLA alert system as tracking method.
-Escalates calls that are beyond position scope to appropriate technical support engineers following company protocols. Ensures that customer is aware of actions and that deadlines for completion are clear.
-Manages customer concerns and provides timely updates during resolution process.
-Clearly documents all work performed in the helpdesk ticketing system
-Performs all tasks with exceptional attention to detail
-Receives handoff of special assignments and projects from higher-level team members
-Provides timely resolution/completion of assigned projects
-Ensures exceptional customer communication and satisfaction; responds in a timely manner to higher-level team members on assignment progress
Junior Windows Systems Administrator and Field Support Engineer Job Qualifications:
-MINIMUM 2 years of hands-on IT experience (i.e. AD, O365, DNS, DHCP support)
-Experience resolving common issues on desktop platforms including Windows 7/10 and Mac OSX
-Familiarity with remote support tools
-Knowledge of basic networking concepts including past exposure to small office or home networking troubleshooting
-Ability to manage multiple tasks and follow-through on assignments in a timely manner
-Strong communicator
-Strong critical thinking and troubleshooting abilities
-Must have current and valid driver’s license and own transportation
*Actual salary for Junior Windows Systems Administrator and Field Support Engineer dependent upon experience*
