Lead IT System Administrator – Managed Services

Location: Canoga Park, CA / Salary: $90,000 - $110,000

Lead IT System Administrator – Managed Services

Lead IT System Administrator – Managed Services

The Lead IT System Administrator – Managed Services will act as the Team Lead to a team of 6-8 techs. The Lead IT System Administrator – Managed Services plays a direct role in the overall performance of his or her team and serves as a coach/mentor to its members.

The Lead IT System Administrator – Managed Services informs management of critical issues regarding personnel, performance, client perception, and works closely with co-workers to ensure consistent, high-quality, friendly service is delivered. Successful candidates will not only have strong technical skills but also leadership and motivational skills allowing them to help solve people and operational issues.

***The Lead IT System Administrator – Managed Services will be in line to move into the Director of IT.***

Lead IT System Administrator – Managed Services JOB DUTIES AND RESPONSIBILITIES

  • Manage current team of 6-8 service desk employees while maintaining the healthy company culture that deepens relationships and promotes a cooperative atmosphere.
  • Align and direct the Service Desk, while sometimes sharing resources with other departments, especially the Project Implementation department.
  • Focus on ‘Cost of Service Delivery’ including Labor Profitability and tool costs/benefits.
  • Help implement “Process Driven” processes into the organization.
  • Recruit, develop and hold staff accountable to processes and procedures necessary to maintain quality of service, while keeping with client expectations.
  • Continually help keep the service team improve their knowledge on new products and new procedures while continuing to focus on delivering the customers a positive experience.
  • Working with our Dispatch department to ensure tickets our managed and keeping up with contractual SLAs.
  • Provide and support department measurements of accountability such as but not limited to: resource utilization rate, customer survey scores, ticket close rates, reopens, and average ticket close times.
  • Provide monthly reports reviewing department performance and status reports on objectives.
  • Escalation Management – Be the highest level point of contact for support issues and client requests.
  • Make recommendations to our sales team to help customers migrate to stable and productive IT infrastructure networks.

Lead IT System Administrator – Managed Services QUALIFICATIONS (Education, Experience, and Certifications)

  • This position requires at least 4 years’ experience in systems administration
  • Bachelor’s degree or technical degree or an equivalent combination of education and/or experience.
  • Experience with Windows Server, firewalls, Antivirus solutions, Backup and Recovery products and processes, LAN networking/distributed computing environments (client/server), VMware, O365 and Azure is required. Experience with Citrix, Cisco routing and switching, Mac computers, configuring network routers, and remote connectivity is a plus.
  • Previous experience using remote monitoring, ticketing, and CRM systems, as well as supporting multiple clients in an outsourced service industry, is highly desirable.
  • Employee must also show strong work history of being successful with people and leading clients and/or people in the IT industry.

Lead IT System Administrator – Managed Services KNOWLEDGE, SKILLS AND ABILITIES

  • Excellent written and verbal communication skills are essential, as well as effective organizational and multi-tasking skills.
  • Must be able to present technical concepts in layman terms and communicate well with clients.
  • They must be able to read, analyze, and interpret general industry periodicals, technical procedures and governmental regulations.
  • They must exhibit an ability to professionally write reports, business correspondence, and procedure manuals.
  • They must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • They must be able to effectively present information and respond to questions from clients, vendors, employees, and the general public.
  • The employee must be able to solve complex problems quickly and completely without assistance.
  • Must possess excellent conflict resolution, interpersonal and leadership skills.
  • They must be self-driven, highly customer-focused, be able to work without close supervision, and possess a positive mental attitude.

Lead IT System Administrator – Managed Services BENEFITS:

This is a full-time position and thus the Team Lead System Administrator will be provided all the benefits that come with being a full-time employee including…

  • Salary range $90k-110k
  • Blue Cross Blue Shield health/medical insurance
  • 401k and match
  • 3 weeks PTO
  • Certification reimbursement
  • Career path to management
  • And more…


*Actual salary for the Lead IT System Administrator – Managed Services chosen shall commensurate with experience*

Opportunity Location

Canoga Park, CA

Proposed Salary

$90,000 - $110,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #LM555

Apply For This Opening

Location: Canoga Park, CA

Proposed Salary: $90,000 - $110,000

Published: March 18, 2023

Job ID: BW3517

Apply For This Opening

Apply To Bowman Williams