Level 2 Cloud & Client IT Support Engineer
We are a top local Cloud and Managed Service Provider and we’re growing at a swift pace and need to bring on a few junior level techs. Being that we provide IT consulting services to small/mid-sized businesses, we first look for people with directly relatable IT experience (preferably with some in an IT services capacity) – but other than that, we base our hiring decisions on personality and aptitude as we see culture fit as just a big a factor as technical aptitude.
The Level 2 Cloud & Client IT Support Engineer will take remote calls resolving their technical issues and requests. The Level 2 Cloud & Client IT Support Engineer will have a mix of working from the office, client site, and some work from home options.
The ideal candidate for the Level 2 Cloud & Client IT Support Engineer role will have at least a year or two of prior IT experience supporting multiple environments concurrently, and experience with a good mixture of the technologies listed below.
Level 2 Cloud & Client IT Support Engineer requirements:
- MS Windows Servers
- Azure Entra ID & O365 Support
- Windows OS
- Mobile devices (Intune)
- Familiarity with at least one remote monitoring / management and professional services automation tool (ConnectWise, Kaseya, Labtech, Autotask, etc)
- Active Directory, DNS, DHCP, RDP, TCP/IP, VPN, SSLVPN
- Ability to work multiple tickets
- Proven analytical and problem-solving skills
- Excellent written and verbal communication skills
Level 2 Cloud & Client IT Support Engineer Preferred skills:
- VMware, Hyper-V, or Citrix Environment experience
- SonicWALL or Cisco firewall experience
Level 2 Cloud & Client IT Support Engineer salary and benefits:
- Salary range – 60k-75k
- Full medical, dental, and vision
- 401k and match
- PTO
- Paid training and certification reimbursement
**For the Level 2 Cloud & Client IT Support Engineer role, salary will commensurate with experience. This is a full-time direct hire position**
