We are seeking two Level 2 Service Desk Engineers to join our expanding team. Our organization specializes in emerging and complex technologies, providing tailored solutions to clients ranging from small businesses to larger enterprises across various sectors, including retail, restaurants, non-profits, and government.
We are committed to delivering top-tier solutions and invest in our employees’ growth through continuous training and development. Our core services include Cloud Solutions, Managed IT Services, IT Consulting, and Project Management. Our engineers are regularly trained to stay current with the latest technologies and hold numerous certifications from leading industry providers.
If you’re passionate about technology and eager to grow in a dynamic environment, we’d love to hear from you!
Level 2 Service Desk Support (MSP) Key Responsibilities:
- Answer support calls and provide clients with remote support
- Administer and troubleshoot M365
- Troubleshoot networks
- Provide Support through Azure Entra ID
- Support Client Networks
- Troubleshoot Vmware & HyperV
- Assist with projects (client onboardings and cloud migrations)
Level 2 Service Desk Support (MSP) Requirements:
- Minimum of 3 years’ experience in Microsoft cloud administration
- At least 2 years working within a Managed Service Provider environment
- Microsoft Technologies (Windows 10, Server 2012, 2016, 2019)
- Experience with Active Directory
- Experience with Cloud M365, Azure
- Experience configuring firewalls
Level 2 Service Desk Support (MSP) Benefits:
- Onsite training and ongoing career development
- Significant advancement opportunities for outstanding performers
- Health Insurance Plans with employer participation
- Dental & Vision plans
- 401K with employer match participation
- PTO & Paid Holidays
- Hybrid Work Environment
- Short and Long Term Disability coverage paid for 100% by employer
- Life Insurance coverage paid for 100% by employer
- Company Team Lunches provided every Friday
- Company Outings & Company Parties
