Are you a skilled IT professional with a passion for solving complex technical challenges and delivering exceptional customer service? Join a fast-growing Managed Service Provider as a Systems Administrator, where you’ll support a dynamic range of clients and technologies in a collaborative, growth-oriented environment.

Systems Administrator – Managed IT Services (MSP)
Location: Richardson, TX
Salary: $60,000-$80,000

Key Responsibilities

  • Provide Tier 2 support, resolving escalated tickets with timely, effective solutions.
  • Troubleshoot and resolve complex issues, including DNS, database problems, VPN setups, server modifications, and application integrations.
  • Administer, configure, and maintain Windows and Mac operating systems.
  • Deploy and manage hardware such as workstations, monitors, and peripherals.
  • Diagnose and resolve network connectivity issues involving firewalls, switches, WAPs, and VPNs.
  • Manage Office 365 environments, including SharePoint, Teams, Exchange Online, Intune, and Entra ID.
  • Perform server maintenance and administration tasks.
  • Contribute to the development of a comprehensive knowledge base and provide end-user training.

What We’re Looking For

  • Technical Expertise:
    • 4+ years of IT support experience, including customer-facing roles.
    • Strong understanding of Office 365 administration and troubleshooting.
    • Experience with networking protocols and equipment, including DNS, DHCP, TCP/IP, firewalls, and switches.
    • Familiarity with Microsoft Dynamics is a plus.
  • Skills:
    • A proactive, problem-solving mindset with a thirst for learning.
    • Strong communication and customer service skills.
    • A proven track record of delivering high-quality technical solutions.

Benefits

  • Health Coverage: Medical, dental, and vision insurance.
  • Time Off: Generous PTO to maintain work-life balance.
  • Professional Growth: Education and certification assistance with reimbursement.
  • Additional Perks: Legal Shield, Aflac, and a supportive, team-oriented culture.

Why Join Us?
Be part of a trusted IT partner with a reputation for delivering cutting-edge solutions to a diverse range of industries. With opportunities for learning, growth, and career advancement, this is your chance to make an impact and grow your expertise in a fast-paced, rewarding environment.

Apply today to join as a Systems Administrator and take your career to the next level!

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