Mac & Windows Support Engineer – Level 1 Desktop Administrator Key Responsibilities and Duties:
- Ensures that incoming inquiries are initially responded to within contract Service Level Agreements (SLA)
- Minimum of 5 years of experience providing end-user support for MAC OSX and Microsoft OS and at least basic understanding of network infrastructure
- Experience troubleshooting MAC OSX via GUI and terminal, common Mac Applications and Apple hardware platforms
- Experience troubleshooting Windows desktop environment (networking, OS, Microsoft Office suite, PC hardware, printers)
- Clearly documents all work performed in the helpdesk ticketing system
- Performs all tasks with exceptional attention to detail
- Receives handoff of special assignments and projects from higher-level team members
- Provides timely resolution/completion of assigned projects
- Ensures exceptional customer communication and satisfaction; responds in a timely manner to higher-level team members on assignment progress
Mac & Windows Support Engineer – Level 1 Job Qualifications:
-MINIMUM 2 years of hands-on IT experience (i.e. AD, O365, DNS, DHCP support)
-Experience resolving common issues on desktop platforms including Windows 7/10 and Mac OSX
-Familiarity with remote support tools
-Knowledge of basic networking concepts including past exposure to small office or home networking troubleshooting
-Ability to manage multiple tasks and follow-through on assignments in a timely manner
-Strong communicator
-Strong critical thinking and troubleshooting abilities
-Must have current and valid driver’s license and own transportation
*Actual salary for Mac & PC (Windows) Support Engineer – Level 1 dependent upon experience*
