Mid Level IT Support Technician (MSP)

We are a Managed and Cloud Services Provider located in Covina, CA. We opened our doors in 2002 and have kept on a steady growth trajectory since. We support clients in many different industries with no set tech stack, personalizing solutions based on client needs. This allows our technicians and engineers to touch a wide breadth of technologies! We also offer full Health/Dental/Vision insurance, PTO, Paid Holidays, certification reimbursement, salary increases with each passed certification, company car for onsite visits, and clear paths to be promoted internally.

We are currently seeking a Mid Level IT Support Technician (MSP) to resolve escalated tickets and assist Sr Engineers on projects. The Mid Level IT Support Technician (MSP) should be well versed with Windows OS, MacOS, Windows Server, AD/GPO management, M365 administration, VMware or Hyper-V, Network Administration (routers/switches/firewalls), and Azure Entra ID (Intune is a plus).

The Mid Level IT Support Technician (MSP) must have previous experience working for a Managed Services Provider!

Mid Level IT Support Technician (MSP) Requirements:

  • Experience working with enterprise E-mail solutions such as Microsoft 365, G-Suite and Exchange along with ability to integrate them on mobile devices.
  • Appropriate knowledge of Microsoft Server / Active Directory for solving Tier 1 & 2 issues
  • Solid understanding of and ability to configure TCP/IP and troubleshooting Internet connectivity
  • Experience with and understanding of routers and firewalls Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
  • Understanding of DNS services
  • Install, Configure and Troubleshoot PC, MAC and Mobile device hardware and software related issues.
  • Experience with Azure Entra ID (InTune is a plus)

Mid Level IT Support Technician (MSP) Benefits:

  • Health, Dental, and Vision Insurance
  • 41(k) with company match
  • PTO + Paid Holidays
  • Mileage Reimbursement
  • Certification Reimbursement with salary increases
  • Company Car
  • Cellphone Reimbursement