Do you love solving complex problems using cutting-edge technology? Are you an innovative thinker with a passion for automating processes? Join our team as a MSP Automation Engineer/ Tier II Support (Connectwise) and help us revolutionize the world of customer service!

As a MSP Automation Engineer/ Tier II Support (Connectwise), you will use your technical expertise to design and implement automation solutions that enhance our customer service operations. You’ll work closely with our Tier 1 support team to troubleshoot complex issues, develop new automation solutions, and improve existing ones. We’re looking for someone who’s not afraid to get their hands dirty and take ownership of their work. You’ll have the opportunity to work on a variety of projects and technologies, so a willingness to learn and adapt is a must.

If you’re a self-starter with a passion for automation and innovation, we want to hear from you. Join us in creating a better customer experience and changing the game in customer service support!

MSP Automation Engineer/ Tier II Support (Connectwise) Responsibilities: 

  • Performing network audits and working on projects
  • Improve service with developing automation scripts
  • This position will be a point of escalation for tier 1 issues

MSP Automation Engineer/ Tier II Support (Connectwise) Requirements:

  • 1 year of experience working for an MSP
  • Experience with tier 2 support
  • Automation/ Scripting experience
  • ConnectWise Ticketing System
  • Cybersecurity best practices
  • Network troubleshooting skills
  • Knowledge if Active Directory and Azure AD
  • Experience with Network Audits

MSP Automation Engineer/ Tier II Support (Connectwise) Benefits:

  • Salary $75,000 – $85,000
  • Health/Dental/Vision
  • 401k with company match
  • Certification Program
  • Travel Reimbursement
  • Work from home options
  • PTO