MSP – Help Desk Technician
We are passionate about all things IT and we are seeking an experienced MSP – Help Desk Technician to join our growing team. We strive to be young at heart by continuing to attract and retain well-rounded team members and remain a distinguished IT solutions provider to their clients.
As an experienced MSP – Help Desk Technician you will provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Your day to day as a MSP – Help Desk Technician will consist of working one on one with clients to find quick resolutions to easy-moderate issues, all while delivering excellent customer service and valuing the customer.
If you are a teachable, ready to learn, good work ethic experienced MSP – Help Desk Technician with a great attitude, we want to hear from you!
MSP – Help Desk Technician Experience:
- MSP Experience is REQUIRED
- 1+ year of MSP experience
- Experience with IT supports ticketing systems and RMM (ConnectWise, AutoTask Datto, Kaseya, etc.)
- Microsoft Office installation, product activation, and troubleshooting
- Understanding of printers, scanners, and other standard IT peripherals, specifically related to installation, and troubleshooting.
- Excellent verbal and written communication skills
- Desktop Maintenance, Troubleshooting, OS installation, and new Desktop setup
- Domain password reset
- Experience troubleshooting networks (SonicWall, Cisco, Meraki, Ruckus, etc.)
MSP – Help Desk Technician Benefits:
- Salary: $45,000- $55,000
- 401k
- Health Coverage
- PTO
