MSP – IT Service Coordinator & Dispatcher
We are seeking a MSP – IT Service Coordinator & Dispatcher who will interact directly with clients and partner with your peers using your best problem-solving methodologies. The MSP – IT Service Coordinator & Dispatcher will act as the single point of contact to the customer for all types of service requests.
The MSP – IT Service Coordinator & Dispatcher should have experience with Windows 10 Operating System, Office 365/Microsoft 365 Stack, Server 2012/2016 Administration, Firewall administration and Azure Administration. This is a full-time 100% remote opportunity for a MSP – IT Service Coordinator & Dispatcher who has 2+ years of working for a Managed Service Provider.
MSP – IT Service Coordinator & Dispatcher Requirements:
- Qualify client issues and open support tickets.
- Monitor service boards for new tickets and or respond to tickets.
- Schedule internal and field resources on the CRM dispatch portal (ConnectWise).
- Plan, manage and schedule projects such as server migrations, office build outs, etc
- Monitor resource schedules to ensure prompt time entry/completion of service requests.
- Provide customer service support to 50+ SMB clients
MSP – IT Service Coordinator & Dispatcher Benefits:
- $45,000 – $55,000
- Health/Dental/Vision Insurance
- 401k w/company match
