MSP – IT Service Coordinator & Dispatcher Requirements:
- Qualify client issues and open support tickets.
- Monitor service boards for new tickets and or respond to tickets.
- Schedule internal and field resources on the CRM dispatch portal (ConnectWise).
- Plan, manage and schedule projects such as server migrations, office build outs, etc
- Monitor resource schedules to ensure prompt time entry/completion of service requests.
- Provide customer service support to 50+ SMB clients
MSP – IT Service Coordinator & Dispatcher Benefits:
- $45,000 – $55,000
- Health/Dental/Vision Insurance
- 401k w/company match