IT System Administrator Level 2 (MSP)

We are looking for a IT System Administrator Level 2 (MSP) to join a cutting-edge Cloud Service, Security as a Service, and Managed Service Provider. We are fast growing company that values collaboration, growth, and opportunity. The owners of the Managed Service Provider value quality of life; evident by the benefits they are providing their employees, the defined career tracks they are extending to their team.

This IT System Administrator Level 2 (MSP) should be interested in cloud technologies and have a demonstrated willingness to learn and apply new technology. The ideal candidate will play a critical role in delivering consistent business value for our clients and ensure they are leveraging their technology as a competitive advantage.

MSP – IT Technician (Level 2) Responsibilities:

  •  Configure and install various computer and Windows servers
  • Migrate O365/G-Suite/Servers
  • Monitor and manage of various client systems, company services and business support systems.
  • Install and maintain approved security tools, policies, and follow procedures to implement
  • Provide outstanding customer service under stress and time pressures
  • Identify, investigate and remediate alerts as part of our network operations center team
  • Work with our partners to monitor and maintain various hosted services offerings (Exchange, File, VoIP, Backup).
  •  Install and integrate new server hardware and applications under the supervision of a more senior engineer

MSP – IT Technician (Level 2) Skills/Experience

  • Minimum of 2 years working for MSP Required**
  • Experience configuring firewalls (SonicWALL)
  • Experience working in a hands-on IT Support environment
  • Extensive expertise in Office 365 suite of applications (Intune, SharePoint, Exchange)
  • Strong experience with Microsoft Azure & Azure Active Directory
  • Proven proficiency in troubleshooting a variety of issues on both Windows and Mac workstations.
  • Solid understanding of basic networking fundamentals (routing, NAT, DNS)
  • Experience with RMM tools (ConnectWise, N-Able, Datto, Continuum, etc.)

MSP – IT Technician (Level 2) Benefits:

  • Salary: $65k – $75K
  •  Health benefits
  • 401k
  • PTO
  • Technical training and equipment allowances