MSP Senior System Engineer – Team Lead

Location: Houston, TX / Salary: $130,000 - $150,000

MSP Senior System Engineer – Team Lead

MSP Senior System Engineer – Team Lead Overview:

Since our founding in 1986, we have grown from one client to over 6,000 clients across the country and over 100 dedicated employees. We adhere to our Core Values: Honesty/Integrity, Customer First, Professionalism and Competitive and Passionate. We offer full Medical/Dental/Vision Insurance, Life Insurance, 401(k) with a company match, PTO, Sick Leave, Certification Reimbursement, and more!

Due to continued growth, we are seeking a MSP Senior System Engineer – Team Leam to lead our team and work on high level projects as needed. This is the ideal role for someone looking for a perfect mix of hands-on technical work and leading a team.

The MSP Senior System Engineer – Team Lead responsibilities include managing Engineers/Technicians, hands-on project-based work, acting as an escalation point, and connecting with key business executives and stakeholders. As a MSP Senior System Engineer – Team Lead you should also have a strong understanding of the needs of clientele and ensure their needs are met whenever possible. In this role, you will rely heavily on your cross-functional experience working with all internal teams to improve the entire customer experience.

Only considering applicants with previous experience working for a Managed or Cloud Services Provider!

MSP Senior System Engineer – Team Lead Essential Functions & Responsibilities:

Directly manage service delivery employees and perform reviews.
Provide tactical and strategic support to all service delivery teams.
Design and implement short-term and long-term plans to ensure service delivery capacity meets existing and future requirements based upon key metrics and organization strategy.
Develop, implement, and maintain policies, procedures, and associated training plans for service delivery administration and management.
Participate in the development of the annual IT strategic business plan.
Manage, report and be held accountable on KPI metrics for respective teams.
Conduct research and make recommendations on products, services, protocols, and standards to continual improve service offerings

MSP Senior System Engineer – Team Lead Technical Skills:

Develop a reusable repository of SOPs, tools, work objects, best practices, project development
Delivery standards, though leadership and frameworks for efficient execution of IT Service Delivery
MS Hyper-V or Azure deployments
MS Office 365 migrations
Support and administration of MS Windows Server solutions (Active Directory, Group Policy, PowerShell, etc.)
Implement and administer Microsoft 365 and Azure cloud infrastructure
Implement and support Microsoft Intune
Ongoing support for client’s Microsoft infrastructure
Implement and administer infrastructure for business solutions based on Windows 10 and Windows Server 2019
Implement and administer virtual environments for both desktops and servers based on Microsoft, VMWare products.
Configure and manage enterprise applications such as Active Directory, SQL, SharePoint, and third-party applications.
Provide tier 3 troubleshooting support for a complete range of systems and network issues.

MSP Senior System Engineer – Team Lead Salary + Benefits:

$130,000 – $150,000 (dependent on experience)
Health, Dental, and Vision Insurance
Life Insurance
401(k) with Company Match
PTO
Sick Leave
Certification Reimbursement

Opportunity Location

Houston, TX

Proposed Salary

$130,000 - $150,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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Location: Houston, TX

Proposed Salary: $130,000 - $150,000

Published: September 14, 2023

Job ID: BW1073

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