MSP – Service Delivery Manager (PWFH)

We seek a MSP – Service Delivery Manager (PWFH) to join one of our top-tier Managed Service Provider firms. The MSP – Service Delivery Manager (PWFH) will help improve and develop technical staffing needs for this growing firm and play a pivotal role in securing the client’s infrastructure, data, and software. The MSP – Service Delivery Manager (PWFH) will lead the cross-functional execution of strategies, systems, and processes to support best-in-class service delivery, team development and growth, and improved customer quality.

The MSP – Service Delivery Manager (PWFH) possesses strong communication skills, including phone, in-person, presentation, and writing skills. Demonstrating an understanding of problem management, change management, or incident management disciplines. The MSP – Service Delivery Manager (PWFH) will also have strong consulting skills and build strong relationships with clients and all parts of the business to define viable approaches/methodologies in line with relevant industry standards and best practices. The selected individual will also serve as the last point of escalation on the team. The MSP – Service Delivery Manager (PWFH) should have hands-on technical experience and have the ability to jump in and roll up their selves when issues arise.

MSP – Service Delivery Manager (PWFH) Responsibilities:

  • Measure and manage utilization across the service team.
  •  Oversees and manages the Service Desk team.
  • Possess business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
  • Ensure that all customer documentation in ConnectWise is kept up to date.
  • Understand processes in ConnectWise
  • Technical expertise with Microsoft, MAC, Ninja RMM
  • O365 Migrations
  • VMWare/Hyper-V virtualization implementation
  • AWS and Azure technical experience
  • Helps schedule, organize, and assign tasks to members of the technical teams.

MSP – Service Delivery Manager (PWFH) Salary/ Benefits:

  • Salary – $90-$100k
  • 401(k) w/ company match
  • Health, Dental, Vision & Life insurance