MSP – Service Delivery Manager

Location: Schaumburg, IL / Salary: $105,000 - $115,000

MSP – Service Delivery Manager

We value ourselves on being a business partner to their clients, providing custom IT solutions to fit their needs backed by white-glove service. We provide our employees with a fulfilling work experience that encourages creativity, passion, and individual growth. We are seeking a experienced MSP – Service Delivery Manager to join our dynamic team.

As a MSP – Service Delivery Manager you will be responsible for managing the service delivery team’s daily activities as well as the dispatch process of service requests. The MSP – Service Delivery Manager will work closely with the account manager(s) to communicate and resolve significant or re-occurring service issues and provides necessary data to the account manager for quarterly business reviews. The ideal MSP – Service Delivery Manager will have exceptional organization skills and is ready to hit the ground running.

* Must be commutable to Elgin, IL & have 4+ years of MSP experience *

MSP – Service Delivery Manager Requirements:

Must have MSP EXPERIENCE
4+ years of Team Lead/MSP experience REQUIRED
O365 Migrations
VMWare/Hyper-V virtualization implementation
AWS and Azure technical experience
Project Management Experience
Excellent communication skills related to Customer Service.

MSP – Service Delivery Manager Salary/ Benefits:

Salary – $105-$115k
401(k)
Health, Dental, Vision & Life insurance
PTO
Certification reimbursement
Mileage reimbursement
Partial WFH

Opportunity Location

Schaumburg, IL

Proposed Salary

$105,000 - $115,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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