MSP Service Desk Analyst Responsibilities:
- Act as the primary contact for user support via phone, email, and in-person interactions
- Evaluate, prioritize, and troubleshoot requests related to networks, devices, software, and peripherals
- Deliver adept technical support for Microsoft applications, M365, and Azure.
- Assist with troubleshooting Microsoft technologies and virtual environments.
- 1-2 years of help desk technician experience, preferably in Managed Services.
- Experience with major hardware vendors like Dell, HP, etc.
- Updated knowledge of Microsoft Windows for desktop, server, and networking.
- Basic networking knowledge, including DNS, switches, firewalls, VPN. Familiarity with Watchguard, Cisco, Ubiquiti, Spam Filtering, and RMM and PSA tools desired.
- Strong troubleshooting skills.
- Outstanding written and verbal communication skills.
- Ability to provide exceptional customer service.
- Desire to work collaboratively as part of a team.
- Must have experience in a Managed Service Provider (MSP) environment
MSP Service Desk Analyst Benefits:
- Salary: up to $70,000 based on proficiencies
- 100% Health, Dental, and Vision
- Life Insurance
- Short term and long term disability
- 401(k) with company match
- 3 weeks PTO (increases with tenure)
- Career Growth Opportunities
