MSP – Service Desk Manager
We are seeking an experience MSP – Service Desk Manager to lead the development of a strategic growth plan for a well established Managed Service Provider. The MSP – Service Desk Manager will be joining a business that cares for their employees. This is a full-time hybrid role based in Elgin, IL.
The MSP – Service Desk Manager will assist with administering the remote monitoring and management system to ensure consistency and
accurate reporting of client devices. As well as, reviewing all Customer Satisfaction Scores, shares positive experiences with the team, and resolves negative experiences through direct contact with the client.
The ideal MSP – Service Desk Manager will have strong organizational, presentation, and client service skills. We are looking to bring on an MSP experienced MSP – Service Desk Manager that will assist in the development of technical support engineers from a career perspective.
MSP – Service Desk Manager Requirements:
- 4+ years of Team Lead/Management/MSP experience REQUIRED
- Ability to multi-task and adapt to changes quickly
- Expert knowledge and experience providing implementation/migration project planning, configuring, and supporting Microsoft cloud technology: Azure (IaaS), Azure AD, Microsoft 365 project
- Strong virtualization with VMware/vCenter and Hyper-V
- IT Project Management experience
- Certifications a major plus (Azure Solutions Architect, MCSE, MCSA, VCP, VCA, CCNA, CCNP, CISSP, CEH)
- Knowledge of IT applications, processes, software, and equipment Advanced understanding of Windows and OSX Desktops
MSP – Service Desk Manager Benefits:
- Salary $100,000-$110,000
- Health, Dental, Vision
- Generous PTO/Paid holidays
- 401k + 3% match
- PTO
- Certification reimbursement
