MSP Service Desk Technician – Level 2

Location: Costa Mesa, CA / Salary: $60,000 - $70,000

MSP Service Desk Technician – Level 2

Founded in 1996, we’ve transformed and grown with the times into a booming Managed IT Services & Cloud Services company supporting clients in the Los Angeles region. Our company thrives on collaboration, humility, and tenacious employees who are willing to learn and work together to accomplish their tasks.

Due to an influx of business, we need to bolster our Support Team by hiring 2 people for the IT Service Desk Technician – Level 2 role. These people will get to work on a team ranging from L1 – L3 allowing the IT Service Desk Technician – Level 2 to get experience mentoring Jr Technicians and the ability to learn new technologies on the job from the L3’s.

The IT Service Desk Technician – Level 2 will be apart of our 15 person Support Team. They will work with ConnectWise, O365, Windows Server, SonicWALL, VMware, Hyper-V, Azure, and more. Prior MSP experience required for the IT Service Desk Technician – Level 2 role.

 MSP Service Desk Technician – Level 2 Requirements/Job Duties:

– Troubleshooting/administrating O365 environments, primarily for SMB’s
– Must have experience with an MSP-oriented RMM tool – ConnectWise preferred
– Must be comfortable working within an SLA-driven environment
– Must be able to appropriately document your work
– Proficient with router, firewall, switch, and access point configuration/management (primarily SonicWall and Meraki equipment)

 MSP Service Desk Technician – Level 2 Preferred Experience:

– Experience with ConnectWise Automate/Manage
– SonicWALL firewall configuration experience
– Experience troubleshooting/administrating virtual servers (VMware and/or Hyper-V)

 MSP Service Desk Technician – Level 2 Salary + Benefits:

-Health/Vision/Dental
-Life insurance/Disability
-WFH Options (after training period, will shift to hybrid WFH model)
-Flexible Spending Accounts
-Generous PTO

Opportunity Location

Costa Mesa, CA

Proposed Salary

$60,000 - $70,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #MH333

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Location: Costa Mesa, CA

Proposed Salary: $60,000 - $70,000

Published: June 14, 2022

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