MSP – Service Manager
We seek a MSP – Service Manager to join one of our top-tier Managed Service Provider firms. The MSP – Service Manager will help improve and develop technical needs for this growing firm and play a vital role in securing the client’s infrastructure. We are looking to bring on an MSP experienced Service Manager to work primarily in an Operations-focused capacity.
As the Service Manager you will oversee the implementation of new solutions and participate in internal and external (client-facing) meetings when necessary. The experienced MSP Service Manager will work closely with the project manager on the hand off of projects to the support team. This role is ideal for a Service Manager with experience with implementation and administration of internal technical tools, knowledge base, RMM, etc.
MSP – Service Manager Experience:
- 4+ Years of Team Lead MSP experience Required
- Possess business awareness: specific knowledge of the customer and how IT relates to their business strategy and goals.
- Works closely with the account manager(s) to communicate and resolve significant or re-occurring service issues
- Identifies opportunities for service delivery improvement and effectively implements changes
- Assist with administering the remote monitoring and management system to ensure consistency and accurate reporting of client devices
- Builds and maintains relationships with clients and key personnel
- Excellent communication skills related to Customer Service.
- A strong focus on balancing customers’ needs with adherence to operational processes.
- Understanding of the business impact of operations issues and the ability to identify, create and execute a remediation plan.
- Strong analytical and technical problem-solving skills.
- Ability to multi-task and adapt to changes quickly
- Ability to grasp technical concepts quickly and explain them to others.
MSP – Service Manager Benefits:
- Salary – $100-$120k
- 401(k)
- Health, Dental, Vision & Life insurance
- PTO
