Are you a skilled Systems Engineer with MSP experience looking for your next big move? Do you thrive in fast-paced, client-facing environments where every day brings a new challenge?

We’re an established, high-performing Managed Service Provider serving clients across the Chicagoland area — and we’re growing fast. With consistent year-over-year growth in both team size and revenue, we’re ready to welcome a driven and well-rounded Level 2 / 2.5 Support Engineer to join our team.

MSP Support Engineer (Level 2+) Responsibilities

  • Provide top-tier support through our service desk via phone, web portal, or email
  • Troubleshoot and resolve Level 2+ technical issues (remote and onsite)
  • Provision hardware, software, and accounts for new users
  • Administer Active Directory, DNS/DHCP, O365, and file/print services
  • Perform system maintenance, software installs, antivirus updates, and endpoint protection
  • Maintain workstations, printers, and peripherals
  • Deliver consistent customer service and tech solutions that keep clients running smoothly

MSP Support Engineer (Level 2+) Requirements: 

  • 3+ years of MSP experience (non-negotiable)
  • Office 365 administration experience
  • Hands-on experience with Windows 7, 10, Server 2008–2016, and Mac OS
  • Basic understanding of networking devices (firewalls, switches, etc.)
  • Familiarity with RMM/PSA tools (Kaseya, Autotask a plus)
  • Strong troubleshooting skills and professional communication
  • Valid driver’s license for client site travel
  • CompTIA A+ / Network+ preferred

MSP Support Engineer (Level 2+) Benefits:

  • Competitive Salary: $65,000–$75,000 based on experience
  • Monthly Bonus: Earn an additional $500/month
  • Benefits: Health, dental, vision
  • Mileage reimbursement for client travel
  • People-first culture that values team collaboration and autonomy
  • Clear path to advancement — we promote from within
  • Supportive environment with ongoing training, mentoring, and certifications

Ready to level up your career in a growing MSP where your skills make a direct impact?
Apply now and let’s talk.

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