MSP System Administrator (ConnectWise)

Established in 2003, we have specialized in providing information technology services for businesses ranging from ten to one thousand employees. A majority of our clients have been with us for over a decade. we know what it takes to keep our clients informed with the right solutions. We have over 30 employees and offer room to grow into multiple career paths (Engineering, vCIO, Management, and more).

We are currently seeking a MSP System Administrator (ConnectWise) to provide onsite and remote support for customer technology needs. The MSP System Administrator (ConnectWise) will be responsible for implementing and supporting internal systems, including customer-facing hosted and cloud environments, as well as supporting Microsoft-related technologies, virtual environments on Azure and VMware, and disaster recovery solutions. You’ll also provide technical services and support for network connectivity, firewalls, and security, as well as remote access solutions like VPN and Microsoft Intune.

Previous Managed Services experience required!

MSP System Administrator (ConnectWise) Essential Duties & Responsibilities:

  • Provide IT support for Microsoft’s core business applications and virtual environments on Azure and VMware.
  • Support services for Microsoft-related technologies, including Windows Server, Office 365, and SharePoint, as well as virtualization technologies on VMware and Azure.
  • Implement and support remote access solutions like VPN and Microsoft Intune.
  • Maintain remote monitoring and management systems and computer systems and network infrastructure.
  • Provide technical services and support for WAN and LAN connectivity, routers, firewalls, and security.
  • Improve customer satisfaction through effective communication, escalation of unresolved issues, and teamwork.
  • Document internal processes and procedures and track time and expenses in ConnectWise.
  • Stay up-to-date with current and emerging technologies.

MSP System Administrator (ConnectWise) Benefits:

  • Health, Dental, and Vision (100% company paid)
  • Long term and Short Term Disability
  • 401(k) with company match
  • PTO + Paid Holidays
  • Certification Reimbursement