MSP System Administrator (Partial WFH)

We were founded in 1998 to help Austin based businesses get the most out of their IT. Since then, we’ve expanded across Texas area with clients ranging from 50 to 5,000 end users. We have very low turnover/great retention, truly take care of our employees, and have a huge focus on work life balance. We offer Health/Dental/Vision Insurance, partial WFH schedule (2-3 days per week), 401(k) with company match, certification reimbursement, travel reimbursement, and clear paths for promotions internally.

We are currently seeking a MSP System Administrator (Partial WFH) to primarily support a client of ours located in Manhattan. As a MSP System Administrator (Partial WFH), you will resolve escalated issues and assist with projects. The MSP System Administrator (Partial WFH) should be well versed with AD/GPO, Windows OS, Mac OS, Windows Server, VMware/Hyper-V, Azure Entra ID, Azure Virtual Desktop, Cisco, and M365.

If you have previous MSP experience, then we want to hear from you!

MSP System Administrator (Partial WFH) Responsibilities:

  • Provide day to day technical support for all users, both onsite and remote
  • Maintain Active Directory in regard to on-boarding/off-boarding employees, including synchronization with Office 365, SharePoint and OneDrive
  • Maintain Microsoft 365 mailboxes for the company and troubleshoot issues as needed
  • Provide basic support for Azure Virtual Desktops for remote users
  • Setup new desktops and related software for new and existing users
  • Maintain Cisco Unity VoIP system, including deployment of phones and voicemail setup
  • Create and maintain user profiles on an AS400 system
  • Maintain the onsite and offsite NVR and DVR systems using the iVMS-4200 Software suite
  • Maintain and help users with Crystal Reports and Bar Tender Software
  • Assist users with basic SQL issues and day-to-day support
  • Assist with FTP and SFTP scripts to troubleshoot EDI and other inventory feeds
  • Deploy software, run updates, and maintain Android and Apple devices used in warehouse management