MSP System Administrator – Team Lead Overview:

We are a well-established Managed and Cloud Services Provider with clients located throughout New Jersey and New York. We are proud of our company culture and that the average tenure of our employee’s is over 4 years. We offer full Health/Dental/Vision, PTO, Paid Holidays, Paid Training, Certification Reimbursement, and plenty of opportunities to grow!

Due to continued growth, we are seeking a MSP System Administrator – Team Lead to work hands on and mentor our Tier 1 Technicians. The MSP System Administrator – Team Lead will take escalations via ConnectWise and work on projects alongside the Senior System & Network Engineers. MSP System Administrator – Team Lead duties include installing, configuring, and troubleshooting technology infrastructure devices which include servers, routers, switches, firewalls, storage devices, PCs, and printers.

MSP System Administrator – Team Lead Position Responsibilities:

  • Team Lead responsibilities include but are not limited to, assisting lower level engineers navigate support related issues and act as a supervisor/lead over their team to ensure the best service delivery for customers
  • Serve as a subject matter expert, leveraging your IT/MSP background to provide expertise and guidance to junior technicians.
  • Demonstrate proficiency in server administration, including DNS management, ensuring the smooth operation and optimal performance of clients’ server infrastructure.
  • Utilize your experience with AVD, Intune and Azure to effectively manage and maintain clients’ cloud-based solutions, ensuring proper integration and security.
  • Possess a sense of urgency when dealing with critical client technical matters, prioritizing and resolving issues promptly to minimize downtime and impact on business operations.
  • Demonstrate exceptional troubleshooting skills, investigating and resolving complex network and server issues, identifying root causes and implementing appropriate solutions.
  • Log in to firewalls, switches, and other network devices to perform necessary configuration and troubleshooting tasks.
  • Exhibit a strong dedication to teamwork, readily assisting colleagues and clients as needed to ensure successful outcomes.

MSP System Administrator – Team Lead Salary + Benefits:

  • $90,000 – $100,000
  • Health, Dental, and Vision Insurance (100% for employee)
  • PTO + Paid Time Off
  • 401(k) with company match
  • Paid Training
  • Certification Reimbursement