Technical Account Manager – Managed Services TAM / vCIO
We are a multiple award-winning, full-service technology partner for businesses across the United States. We specialize in cyber, cloud, and managed IT services, including cutting-edge cybersecurity and digital transformation solutions to help businesses increase productivity, stay safe from cyberattacks and foster growth through the efficient use of technology. Distinguished in the industry for world-class customer service and 24/7 availability, we are built around providing best-in-class technology solutions with the most amazing customer service a client can receive.
We are seeking a Technical Account Manager – Managed Services TAM / vCIO who will be the primary technical and sales liaison between us and our clients. The Technical Account Manager – Managed Services TAM / vCIO is responsible to maintain the client’s overall level of satisfaction with all our services. The Technical Account Manager – Managed Services TAM / vCIO will handle a set client list for their day-to-day service requests as well as the pricing and equipment selection for both major and minor projects.
MSP – Technical Account Manager (WFH) Responsibilities:
- Design and develop innovative solutions to client requirements
- Conduct Quarterly Business Review (QBR) with assigned clients.
- Managing 25 +/- clients
- Manage the Client’s technical proposal process and ensure that all technical information and recommendations addressing client requirements are accurate, properly defined, and detailed.
MSP – Technical Account Manager (WFH) Requirements:
- Ensure clients are aligning with Compufit standard tools and solutions.
- Develop relationships with technical product vendors to build product sales and support capabilities inside Compufit.
- Prepare and present project, service and product quotes for clients.
- Perform research on technologies and solutions using internal and external resources to understand the nuances of different technologies and solutions.
MSP – Technical Account Manager (WFH) Benefits:
- Health & Dental covered 100% of the employee
- 401k + 3% match
- PTO
- Mileage reimbursement
- Certification Reimbursement Program