MSP Vice President (IT Service Delivery)

Location: Richardson, TX / Salary: $150,000 - $180,000

MSP Vice President (IT Service Delivery)

We are seeking an MSP Vice President of Service Delivery to be responsible for all service delivery areas including support desk, centralized services, Vcio’s, and professional services. The VP will work with cross functional teams to ensure client expectations are being defined and met. The VP will be responsible for meeting with technical teams, implementing and improving processes, monitoring & managing metrics, meeting with clients, etc.

The ideal VP of Service Delivery is someone who has worked in a similar leadership role for a Managed Service Provider in the past. The VP is not a service delivery manager but oversees the service delivery manager.

MSP Vice President (IT Service Delivery) Key Responsibilities:

Customer Relations/ Satisfaction 

  • Consistently engage with clients to build relationships and understand how our performance is perceived and/or where gaps exist.

Process Development/ Improvement


Problem Solving

MSP Vice President (IT Service Delivery) Qualifications:

  • 7+ years of experience working for a Managed Service Provider (REQUIRED)
  • 5+ years as an IT Director or VP for a Managed Service Provider
  • Experience running a Service Delivery department efficiently and profitably
  • Experience maintaining a high client retention rate
  • Experience improving internal processes to ensure efficiency and effectiveness

MSP Vice President (IT Service Delivery) Benefits:

  • Salary $150,000-$180,000
  • Medical, Dental, Vision Insurance
  • Generous PTO
  • Education, Certification assistance & reimbursement
  • Collaborative and team oriented company culture



Opportunity Location

Richardson, TX

Proposed Salary

$150,000 - $180,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.


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Location: Richardson, TX

Proposed Salary: $150,000 - $180,000

Published: January 19, 2024

Job ID: BW9986

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