We are seeking a Network Support Technician that has experience working for a Managed Services Provider (MSP) or IT Services firm. Knowledge of SMB technology is highly desired and will be compensated competitively.

This is a Tier II role that offers quick advancement, bonuses and set you on a path to become a senior level network engineer. The Network Support Technician will be part of a fast growing Cloud/MSP that has been in business for over 10 years, headquartered in downtown Chicago with 100 people on staff, boasting an international presence with offices in Europe, Asia and is spreading its roots down the East Coast.

Office environment is intensely collaborative and will have you working with bleeding edge technologies from Cisco and allow you to work with some of the brightest minds in the industry.


  • Windows Server 2012 R2 and 2016
  • Office 365 and Exchange 2013 experience
  • VMware and Hyper-V, some knowledge of public cloud like AWS and Azure
  • Experience working for a Managed Services Provider (MSP), Outsourced IT company, or other IT Consulting Services – is highly desired
  • Knowledge of small and mid-size company (SMB) technology
  • CCNA certification or relative experience
  • Provide tier II and tier III support for Windows and Cisco external clients
  • Troubleshooting voice and data network issues

Supplemental Requirements: 

  • Ensure issues that are handled within defined requirements of SLAs
  • Brainstorm and work to streamline policies and procedures that will improve service delivery aspects for clients
  • Work as needed with engineering teams to create solutions for new and existing clients

Benefits: 401(k), 4 certifications in first 2 years, 4 weeks starting vacation and 100% health coverage.