We are a long-standing Managed and Cloud Services Provider located in Plano, TX that is seeking a Project Manager to lead and coordinate IT-related client projects, internal operational improvements, and drive the development of a structured project management framework. We provide managed IT services, cybersecurity, IT consulting, cloud solutions, and more to a diverse range of industries. This role will focus on aligning technology initiatives with business objectives, ensuring seamless execution, and enhancing both client and internal operations.

This role requires a minimum of one year of MSP experience with preference to those with a PMP or in the process of obtaining the PMP.

Project Manager (MSP) Key Responsibilities

  • Oversee internal operational projects, system migrations, and client technology roadmaps.
  • Serve as the primary point of contact for project execution, ensuring client satisfaction.
  • Coordinate cross-functional teams to deliver smooth project and service implementations.
  • Track key performance indicators (KPIs) to drive continuous improvement.
  • Successfully onboard new clients and oversee IT project delivery.
  • Lead internal initiatives related to EOS planning and system updates.
  • Promote proactive service adoption and managed services utilization.
  • Maintain company values and foster a collaborative, professional environment.
  • Manage multiple concurrent projects, ensuring alignment with strategic goals.

Project Manager (MSP) Requirements

  • Proven experience in building and managing a PMO, client onboarding, and IT project execution
  • Strong stakeholder engagement skills and the ability to simplify complex processes
  • Expertise in technology consulting and program management in IT service environments
  • Ability to prioritize and manage multiple initiatives effectively
  • PMP certification preferred (completed or in progress); ITIL or SCRUM Master certifications are a plus
  • Familiarity with ConnectWise or similar ITSM tools is highly valued
  • Professional demeanor, excellent presentation skills, and a client-centric approach

Project Manager (MSP) Compensation and Benefits

  • $90,000 – $100,000
  • Hybrid WFH Schedule (1-2 days at home)
  • Comprehensive Medical, Dental, Vision, and Life Insurance
  • Retirement with 3% match
  • PTO + Paid Holidays
  • Paid Training
  • Certification Reimbursement