IT Project Manager / IT Project Coordinator

Location: Elmwood Park, NJ / Salary: $55,000 - $75,000

IT Project Manager / IT Project Coordinator

Project Manager / Project Coordinator

Join an award-winning and one of the fastest-growing Cloud Services Providers (with a niche in Cloud Security, that’s where we get out awards in and been doing so since 2009) in the greater NY area (this is for our HQ location in Elmwood NJ). Over the years we’ve helped many small businesses relieve their technology worries so that they can concentrate on growing their businesses and realizing their goals. Unlike most other small firms, we offer employee stock ownership plan that will allow employees to have investments in the company. Every employee will have the opportunity to have some sweat equity at in the company – If you are someone who wants to be a part of a group of excited, dedicated, forward-thinking techs, read on!

We are currently looking to bring on a Project Manager / Project Coordinator who will serve as the first point of contact for clients requesting reactive service. The Project Manager / Project Coordinator daily duties will consist of acting as a liaison between the engineering team and clients. The Project Manager / Project Coordinator will make sure that clients are receiving great support in a timely manner by effectively scheduling engineers to work on client issues. You are the person who makes sure the “trains run on time,” along with working to streamline processes and make things as efficient as possible. You will see the business from both the technical and admin side, and gain a deeper understanding of how all the parts of an IT Service company come together in service of the client.

Project Manager / Project Coordinator Day to day:

  1. Explain to the techs the project, timeline and expectations
  2. Working with the project proposal and scope, create tickets in ConnectWise and assign tech’s and resources
  3. Work with the client on setting expectations for our deliverables
  4. Create a client-facing timeline to be emailed weekly with updates to the client
  5. Internally, work with our logistics person on ETA for hardware and licensing for the project
  6. Working with outside 3rd party vendors as needed to coordinate delivery of their gear, set up configuration, what is needed from IT – communicate back to client
    1. Cabling companies
    2. ISP – version, cogent, etc.
    3. Audio Visual
    4. Physical Security – door access
    5. Electrician
    6. Furniture
    7. General Contractor
    8. Architect
    9. Phones – hosted VoIP or premise
    10. Access Point / hanging
  7. Handling necessary COI’s from buildings, (certificate of insurance) – requirement for NYC buildings
  8. Be available for the client on any questions throughout project and delivery
  9. Be available for onsite meetings as needed with 3rd party vendors / clients
  10. Coordinate training for client on our gear, technology and 3rd party companies
  11. Creating and delivering a Post Project Write up / set up a call with the client
  12. Check in with techs periodically during project and onboarding stage with our internal departments
  13. QC work
  14. Go into ConnectWise, verify tickets are completed by techs
  15. Close project, let our accounting team know for billing
  16. Prepare and email Project hand-off Reports

Project Manager / Project Coordinator Prerequisites

  • Work in Elmwood Park NJ
  • Again, more organization and experience in project planning and coordination is key, not highly technical
  • 1-3 year’s experience

Project Manager / Project Coordinator Salary/Benefits:
– Salary is $55,000 – $75,000

– 100% company-paid medical insurance
– Dental and Vision insurance offerings
– 401(k) with match
– 2 weeks PTO; Paid Holidays
– Quarterly Bonus Structure
– and more…

Opportunity Location

Elmwood Park, NJ

Proposed Salary

$55,000 - $75,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #NYC2

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Location: Elmwood Park, NJ

Proposed Salary: $55,000 - $75,000

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