Remote Systems Support – Cloud SaaS

Location: Westchester, NY / Salary: $50,500 - $65,000

Remote Systems Support – Cloud SaaS

We are seeking a Remote Systems Support Specialist for the Cloud SaaS Support Team

As a Junior member of the Cloud and Hosting Team, you will be responsible for maintaining the integrity of the hosted application environment. You will also be expected to learn quickly from mentors as well as provide leadership to other new techs in a team oriented environment. You will coordinate with Support, Engineering, and Services, as appropriate to ensure that hosting objectives are being met. You will also be responsible for ensuring the overall environment is tightly managed. You will be managing servers in a SaaS environment where SLAs are very important and tracked closely.

Remote Systems Support – Cloud SaaS Summary of Key Responsibilities:

Installing new customer implementations and working with services to bring new customers online
Performing customer upgrades
Performing environment monitoring and tuning
Working with engineering on release management and testing within a SaaS environment
Performing operating system upgrades and patches
Monitoring operations of central computing resources for performance optimization
Diagnosing, as appropriate, complex systems issues with multiple influencing factors
You may interact with vendors to resolve problems

Tuning the operating systems and virtual machines for optimum performance

Remote Systems Support – Cloud SaaS Requirements:

Experience in Windows 2012 / 2016 Servers and services like Active Directory / DNS / WLBS environments
Experience in MS Exchange 2010/ 2013 / 2016 environments
Administration and migration experience with Office 365 and Azure

Opportunity Location

Westchester, NY

Proposed Salary

$50,500 - $65,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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