Senior Escalation Engineer Level 3 (MSP):

We are a leading Managed and Cloud Services Provider with a focus on innovation and client partnership. We partner closely with our clients, exploring new services, and opportunities to enhance their businesses. We empower their team members with ownership of their roles, providing autonomy and fun in their jobs, all while ensuring the best for our clients. We prioritize internal growth by providing paid training, certification reimbursement, and a collaborative environment that allows you to learn from your peers.

Business is continuing to increase which is why we are seeking a Senior Escalation Engineer Level 3 (MSP). You will be a key piece of our team handling highest level escalations working on project implementations. The Senior Escalation Engineer Level 3 (MSP) will also work closely with Service Delivery Manager to keep the company working with cutting edge technologies.

Senior Escalation Engineer Level 3 (MSP) Experience:

  • Previous employment at a MSP
  • Experience with Azure, AWS, Azure AD configuration, ConnectWise Automate, Windows Server, Active Directory, VMWare, Dell, HP, Hybrid Azure environments, and oversight of new solutions implementation.
  • PowerShell automation
  • MDR/EDR and Nerdio
  • Client installation, configuration, and troubleshooting
  • M365 enterprise email application administration
  • MS Office Suite applications setup and customization
  • Workstation hardware configuration and testing
  • Backup and Disaster Recovery implementation
  • High Availability load balancing solutions
  • Virtualization expertise in Hyper-V and VMware
  • SAN architecture management
  • Networking proficiency including TCP/IP, routers, and firewalls

Senior Escalation Engineer Level 3 (MSP) Benefits:

  • Health, Dental, and Vision Insurance
  • 3 weeks PTO
  • Paid Holidays including extra days such as NYE, Friday after Thanksgiving, and day after July 4th
  • 401(k) with 4% match
  • Internal Paid Training
  • Certification Reimbursement
  • Company Paid Lunches
  • Monthly Operations Meetings – work with management to improve services