Senior Escalations Engineer – MSP
Location: Columbia, MD
Salary: $80K – $100K
A leading technology provider serving small and medium-sized businesses in the Baltimore and Washington metro areas is looking for an Escalations Engineer to join their team. This company values innovation, integrity, and collaboration, offering a supportive and transparent work environment where employees have a direct impact on client success.
About the Role:
The Escalations Engineer will be responsible for designing, maintaining, and supporting server operating systems, business applications, and cloud infrastructure. This role involves troubleshooting escalated issues, implementing new solutions, and ensuring smooth system configurations and operations. The ideal candidate has a broad technical skill set spanning applications, servers, domains, and cloud technologies.
Senior Escalations Engineer – MSP Key Responsibilities:
- Provide technical expertise for client systems and infrastructure.
- Upgrade, configure, and migrate Microsoft server products and platforms.
- Plan and execute software upgrades and transitions, ensuring thorough testing and validation.
- Develop best practices and maintain technical documentation.
- Troubleshoot and resolve Tier 2 & 3 issues within cross-functional teams.
- Support and maintain Microsoft 365 cloud environments.
- Manage escalated incidents, ensuring timely resolution.
- Commit to continuous learning and certification in relevant technologies.
Senior Escalations Engineer – MSP Requirements:
- 5+ years of experience in IT support, system design, and Microsoft Server/Office 365 administration.
- Proficiency in PowerShell scripting and automation.
- Strong knowledge of Windows Server, Active Directory, DHCP, DNS, and file-sharing technologies.
- Experience supporting and maintaining business applications.
- Familiarity with networking technologies in business environments.
- Hands-on experience with Hyper-V and VMware.
- Strong troubleshooting skills in a managed services setting.
Senior Escalations Engineer – MSP Preferred Qualifications:
- Deep understanding of Windows Server OS (2016, 2019, 2022).
- Database administration and application performance monitoring experience.
- Familiarity with REST APIs and LOB application licensing.
Senior Escalations Engineer – MSP Benefits:
- Certification reimbursement
- Bi-annual performance-based bonuses
- Paid certifications and performance goal plan
- 100% company-covered health, dental, and vision insurance
- Generous PTO
- 401K with company match
