Senior Field Technician – Project Team – (MSP)

We are seeking a highly skilled Senior Senior Field Technician – Project Team – (MSP) to join our team. As a Senior Field Technician – Project Team – (MSP), you will be responsible for designing, implementing, and maintaining the infrastructure and systems that support our business operations.

In this role, the Senior Field Technician – Project Team – (MSP) will work closely with the rest of the IT team to identify and address system and infrastructure needs, as well as provide technical support and guidance to other team members. The Senior Field Technician – Project Team – (MSP) will also be responsible for monitoring and optimizing system performance, as well as implementing and maintaining security measures to protect our systems and data.

Senior Field Technician – Project Team – (MSP) Responsibilities:

  • Experience working with Amazon Web Services (AWS), Microsoft Azure, and Office 365. (setup, configuration, design, and support of cloud-based workloads)
  • Strong experience with Cloud environments on both administration and infrastructure
  • Experience juggling multiple projects at once or leading a small team of engineers
  • Extensive knowledge of configuration and maintenance of network infrastructure
  • Extensive knowledge of working with firewalls, WAN, VPN, Cisco Meraki, or Palo Alto
  • Being the second line of defense and visiting client sites for on-site support
  • Being able to classify and categorizes incidents, prioritizing incidents to ensure timely resolution, and handling escalations
  • Coach Tier 2 and Tier 1 engineers on technical decision-making and ticket curation.
  • Certification in at least one of the following areas: Microsoft, VMWare, Security+, Kaseya, CISSP, CMMC, Azure or Amazon
  • Experience working in an SLA-driven environment and ticket crusher
  • Must be able to appropriately document your work (IT Glue and ConnectWise)
  • Experience in a Managed Service Provider (MSP) environment
  • Design, implementation, and support of backup and disaster recovery solutions

Senior Field Technician – Project Team – (MSP) Salary & Benefits:

  • $90k – $110k
  • Full-Time
  • Health/Dental/Vision
  • Generous PTO/Paid Holidays
  • 401(k) with company contribution
  • Certification Reimbursement

*Actual salary of Senior Field Technician – Project Team – (MSP) to commensurate with experience*