Senior Support Engineer – Cloud Services

Location: Bloomingdale, IL / Salary: 65,000 - 85,000

Senior Support Engineer – Cloud Services

A growing IT Cloud & Managed Services Provider and Consulting firm in expanding its technical team to help support their growing client base. They have been a strong player in the MSP space for over 20 years and are continuing to expand in the Chicago area. They have a tight-knit team and flexible company culture, offering work-from-home days and generous PTO.

They are seeking a Tier II/III Senior Support Engineer – Cloud Services that will be spending their time performing projects/deployments 30% of the time and spending the rest of the time working in a consultant role, engaging with C-levels or end-users to help them ascertain the right solution or Cloud Service offering. The Senior Support Engineer – Cloud Services will be a point of escalation for lower techs and should have a developed technical skill set to solve a variety of problems related to SMB Technologies.

Role Requirements:

  • Experience with Microsoft Windows server operating systems and applications, Microsoft Exchange, Microsoft SQL Serves
  • VMware/virtualization technologies
  • Knowledge of Cisco routers and VoIP communications
  • Knowledge of security products such as Symantec security and data protection technologie
  • ConnectWise and LabTech experience is a plus

Additional Responsibilities:

  • Taking ownership of higher level, more complex customer issues reported (L2 and L3) and seeing problems through to resolution
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
  • Following standard procedures while acting as the top escalation point of unresolved issues
  • Interfacing directly with clients to provide above and beyond customer support

Opportunity Location

Bloomingdale, IL

Proposed Salary

65,000 - 85,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

Tagged: #Chicago33

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Location: Bloomingdale, IL

Proposed Salary: 65,000 - 85,000

Published: December 4, 2020

Job ID: BW4477

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