Senior Support Engineer – Cloud Services

Location: Bloomingdale, IL / Salary: 65,000 - 85,000

Senior Support Engineer – Cloud Services

A growing IT Cloud & Managed Services Provider and Consulting firm in expanding its technical team to help support their growing client base. They have been a strong player in the MSP space for over 20 years and are continuing to expand in the Chicago area. They have a tight-knit team and flexible company culture, offering work-from-home days and generous PTO.

They are seeking a Tier II/III Senior Support Engineer – Cloud Services that will be spending their time performing projects/deployments 30% of the time and spending the rest of the time working in a consultant role, engaging with C-levels or end-users to help them ascertain the right solution or Cloud Service offering. The Senior Support Engineer – Cloud Services will be a point of escalation for lower techs and should have a developed technical skill set to solve a variety of problems related to SMB Technologies.

Role Requirements:

Experience with Microsoft Windows server operating systems and applications, Microsoft Exchange, Microsoft SQL Serves
LAN/WAN
VMware/virtualization technologies
Knowledge of Cisco routers and VoIP communications
Knowledge of security products such as Symantec security and data protection technologie
ConnectWise and LabTech experience is a plus

Additional Responsibilities:

Taking ownership of higher level, more complex customer issues reported (L2 and L3) and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Following standard procedures while acting as the top escalation point of unresolved issues
Interfacing directly with clients to provide above and beyond customer support

Opportunity Location

Bloomingdale, IL

Proposed Salary

65,000 - 85,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.

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