Senior System Administrator / Help Desk Manager (ConnectWise)

Location: Grapevine, TX / Salary: $90,000 - $100,000

Senior System Administrator / Help Desk Manager (ConnectWise)

Senior System Administrator / Help Desk Manager (ConnectWise) Overview:

We started out as a small computer repair shop in 2002 and have since grown into one of the leading Managed and Cloud Services Providers with clients throughout Texas. We work collaboratively within and across organizations, bringing the right skill sets to the table at the right time, to effect the right results. Led by a commitment to an employee-centric culture, the company values attitude over aptitude, fostering a team of humble and trustworthy individuals. The hiring process focuses on cultural fit, and the workplace culture is an incredible mix of hard work and celebration, complete with a small wet bar for toasting successes. With a comprehensive benefits package including medical, dental, and vision coverage, bonuses and commissions, hybrid WFH schedule, and coming soon, the ability to own a stake in the company.

Due to consistent growth, we are on the search for a hands-on Senior System Administrator / Help Desk Manager (ConnectWise). As a key member of the IT Leadership team; the Senior System Administrator / Help Desk Manager role is to manage the day-to-day operations of Tier I, II, and III Technicians to ensure the agreed-upon level of service to our clients is being met. This includes the responsibility of managing all procedures related to the identification, prioritization, and resolution of client end-user service requests, including the monitoring, tracking, and coordination of essential functions. The Help Desk Manager provides direct coaching and manages both strategic and tactical operations for the Help Desk team.

Senior System Administrator / Help Desk Manager (ConnectWise) Responsibilities:

  • Must have experience working with ConnectWise Manage
  • Demonstrated progressive experience in the management of a technical support team
  • Proven track record of developing and providing processes and procedures.
  • Use of metrics data to identify common problems and perform root cause analysis to aid problem resolution
  • Maintaining standards and ensuring that they are adhered to, as well as proactively trying to add to these standards whenever possible
  • Working proactively and cooperatively to increase the capabilities of the support team
  • Ability to take initiative and move projects forward with limited direction
  • Detail-oriented with the ability to work at a swift pace
  • Strong time management skills with the ability to manage multiple projects and deadlines
  • Strong interpersonal skills and ease with building/establishing rapport with an array of people and teams
  • Professional demeanor, goal-oriented, self-motivated, creative, flexible, and adaptable to new situations
  • Passion for learning, trying new things, understanding what works and quickly adjusting what doesn’t
  • Experience managing multiple direct reports and teams

Senior System Administrator / Help Desk Manager (ConnectWise) Technical Experience:

  • Extensive experience with desktop and server operating systems, including Active Directory and PowerShell scripting
  • Experience administrating and managing Microsoft 365 tenants
  • Experience with server virtualization; Hyper-V, VMware
  • Experience with Cloud Computing; Azure, AWS
  • Experience with WAN, WWAN, Wi-Fi, and LAN technologies
  • Experience with SQL, SQL queries
  • Experience managing and configuring Firewalls and VPNs
  • Working knowledge of a range of diagnostic utilities, and Help Desk ticketing systems

Senior System Administrator / Help Desk Manager (ConnectWise) Benefits:

  • Medical, Dental, and Vision Insurance
  • Hybrid WFH (2-3 days at home per week)
  • Annual Bonus (8% – 10% of salary)
  • PTO, Sick Days, + Paid Holidays
  • 401(k) with company match
  • Ability to own stake in the company

Opportunity Location

Grapevine, TX

Proposed Salary

$90,000 - $100,000

Bowman Williams is a national specialized staffing firm for Cloud Service Providers and Managed Service Providers. Ranked by Forbes as one of America's top 200 Best Staffing Firms in America, we are a good resource for candidates looking to advance their careers in the Cloud Solutions and Services industry.


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Location: Grapevine, TX

Proposed Salary: $90,000 - $100,000

Published: February 12, 2024

Job ID: BW2431

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