Senior System Administrator / Help Desk Manager (ConnectWise) Responsibilities:
- Must have experience working with ConnectWise Manage
- Demonstrated progressive experience in the management of a technical support team
- Proven track record of developing and providing processes and procedures.
- Use of metrics data to identify common problems and perform root cause analysis to aid problem resolution
- Maintaining standards and ensuring that they are adhered to, as well as proactively trying to add to these standards whenever possible
- Working proactively and cooperatively to increase the capabilities of the support team
- Ability to take initiative and move projects forward with limited direction
- Detail-oriented with the ability to work at a swift pace
- Strong time management skills with the ability to manage multiple projects and deadlines
- Strong interpersonal skills and ease with building/establishing rapport with an array of people and teams
- Professional demeanor, goal-oriented, self-motivated, creative, flexible, and adaptable to new situations
- Passion for learning, trying new things, understanding what works and quickly adjusting what doesn’t
- Experience managing multiple direct reports and teams
Senior System Administrator / Help Desk Manager (ConnectWise) Technical Experience:
- Extensive experience with desktop and server operating systems, including Active Directory and PowerShell scripting
- Experience administrating and managing Microsoft 365 tenants
- Experience with server virtualization; Hyper-V, VMware
- Experience with Cloud Computing; Azure, AWS
- Experience with WAN, WWAN, Wi-Fi, and LAN technologies
- Experience with SQL, SQL queries
- Experience managing and configuring Firewalls and VPNs
- Working knowledge of a range of diagnostic utilities, and Help Desk ticketing systems
Senior System Administrator / Help Desk Manager (ConnectWise) Benefits:
- Medical, Dental, and Vision Insurance
- Hybrid WFH (2-3 days at home per week)
- Annual Bonus (8% – 10% of salary)
- PTO, Sick Days, + Paid Holidays
- 401(k) with company match
- Ability to own stake in the company