Senior System Administrator / Help Desk Manager (MSP) Overview:

We started out as a small computer repair shop in 1990 and have since grown into one of the leading Managed and Cloud Services Providers with clients throughout the East Coast. Our goal is to work together to find sensible IT solutions that are customized to meet each of our clients unique needs. We offer 100% Health/Dental/Vision, 100% paid Life Insurance/STD/LTD, 401(k) with company match, partial WFH, flexible working schedule (we know you have a life outside of work), profit sharing, certification reimbursement including training materials, and more! We want you to grow as an individual.

We are currently seeking a Senior System Administrator / Help Desk Manager (MSP) to lead our Helpdesk Team and Projects Team. The role will be split 50/50 between Leadership and working hands on. One of the primary responsibilities of the Senior System Administrator / Help Desk Manager (MSP) is evolving their support processes and optimizing service delivery – they are looking for someone to step into a leadership role on day 1 with the skills/experience to work alongside the CEO and scale/optimize their predictable revenue stream coming in from managed services and grow the company. The Senior System Administrator / Help Desk Manager (MSP) should have previous experience working for a MSP and be comfortable handling projects such as onboarding new clients, M365 migrations, Azure Migrations, and Network deployments to name a few.

Senior System Administrator / Help Desk Manager (MSP) Responsibilities:

  • Provide strong leadership and management of the support staff including meeting regularly to review progress of work, resolution of problems, and ensure that standards for quality and quantity of work are met.
  • Implement personal development plans for team leaders.
  • Conduct performance evaluations for team leaders and maximize team efficiency.
  • Evaluate Technology trends and ensure the company is staying up-to-date and innovative with technological changes including security.
  • Develop and implement internal KPIs/ employee expectations.
  • Project Scope development
  • Service Ticket QA
  • Manage and Develop internal Documentation Standard
  • Identify key issues and areas for improvement and make recommendations on procedure improvements.
  • Provide leadership, team development, project assessment, planning, and management direction to the Managed Services team.
  • Lead new client onboarding assessments and standardization project planning and engineering.
  • Serve as the Project Team Lead stepping in and providing assistance for complex projects.

Senior System Administrator / Help Desk Manager (MSP) Benefits:

  • 100% paid Healthcare (BlueCross/BlueShield)
  • 100% paid Vision/Dental
  • 100% paid Life Insurance/ STD and LTD
  • Partial WFH after 60 day onboarding (2 days home, 3 days in office)
  • Flex Time/ Flexible work schedule
  • 401K with 3% match (no contribution required)
  • Certification Reimbursement Program (trainings, training material, and testing fees 100% covered)
  • Paid Holidays
  • PTO
  • Profit Sharing
  • Maternity Leave
  • and much more!