Senior System Administrator (Local Work from Home):
Are you ready to take your IT career to the next level? We are a leading Managed and Cloud Services Provider in Katy, TX is seeking a Senior System Administrator to join their innovative team. This role offers the flexibility of working from home while supporting local Houston clients when needed.
Previous MSP experienced is a must have requirements. Please do not apply if you have not worked in the Managed Services industry.
Senior System Administrator (Local Work from Home) Key Responsibilities:
- Respond to and resolve technical support tickets, ranging from Level 1 to escalated Level 3 issues.
- Support and manage critical technologies, including:
- Microsoft 365
- Active Directory
- Networking
- Servers and workstations
- SonicWall Firewalls
- Ubiquiti switches and WAPs
- Perform network deployments, such as firewalls, switches, and servers.
- Deploy and maintain Hyper-V hosts and Intune solutions.
- Deliver exceptional service, ensuring timely issue resolution and high customer satisfaction.
Senior System Administrator (Local Work from Home) Qualifications:
- Previous experience working in the MSP industry
- Proven experience in a Tier 2 or Tier 3 helpdesk or technical support role.
- Strong expertise in Microsoft 365, Active Directory, networking, and firewall management.
- Familiarity with SonicWall and Ubiquiti products.
- Proficiency in troubleshooting servers and workstations.
- Excellent problem-solving and communication skills.
- Relevant certifications (e.g., Microsoft Certified: Azure Administrator, CompTIA Network+).
Senior System Administrator (Local Work from Home) Benefits:
- 100% paid health insurance with multiple plans available.
- Vision and dental insurance fully covered.
- Quarterly bonuses.
- 401k with 3% match.
- Certification reimbursement and bonuses for achieving certifications.
- Mileage reimbursement (federal rate), parking, tolls, and EZTAG coverage.
- Generous PTO and paid holidays.
