Senior System Administrator (Managed Services Provider):

We are an established and award-winning MSP in Plano, TX that is seeking a Senior System Administrator (Managed Services Provider) to join their growing team. This is a hands-on role focused on cloud and on-prem infrastructure, escalated support, and project deployments for a wide variety of commercial and government clients.

If you’re looking for a fast-paced MSP environment with long-term stability, client variety, and a strong internal culture—this role offers all of that and more.

Senior System Administrator (Managed Services Provider) Responsibilities:

  • Provide advanced support for Microsoft 365, Teams, Azure, Windows Server, and SharePoint
  • Handle escalations from Tier 2 and serve as a top-level escalation point for complex issues
  • Deploy and support virtualization environments (VMware, Citrix, Hyper-V)
  • Configure and troubleshoot network infrastructure: firewalls, VPNs, switches, routers, LAN/WAN
  • Administer and support backup and disaster recovery (BDR) systems in both cloud and hybrid environments
  • Collaborate with technical alignment and project teams on infrastructure implementations
  • Maintain thorough documentation for systems and client environments
  • Monitor RMM systems and act on alerts, ensuring client environments remain healthy and secure
  • Interface directly with clients, providing clear updates and proactive communication

Senior System Administrator (Managed Services Provider) Experience:

  • At least 1 year of MSP experience (more is preferred)
  • Strong hands-on experience with Microsoft Azure and Microsoft 365
  • Deep knowledge of Windows Server and Active Directory environments
  • Working experience with firewalls, networking, VPNs, and remote access tools
  • Familiarity with backup solutions (Datto, Veeam, or similar)
  • Experience working in a fast-paced MSP setting
  • Proactive mindset with strong diagnostic and troubleshooting skills
  • Excellent communication, customer service, and time management abilities

Senior System Administrator (Managed Services Provider) Benefits:

  • Health, dental, vision, and life insurance
  • Disability insurance
  • Simple IRA with 3% match
  • PTO + paid holidays
  • Certification reimbursement
  • Education assistance
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