Senior System Administrator – MSP Team

We are a growing, highly customer-centric IT Solutions firm is seeking an experienced Senior System Administrator to help us continue to provide expert IT solutions and exceptional customer service to small and medium-sized businesses.

The ideal Senior System Administrator will have prior experience presenting solutions to C Level executives and stakeholders. They will feel equally comfortable leading project meetings and working as part of a technical team to design and build solutions.

The Senior System Administrator will have excellent technical, troubleshooting, customer service skills, and will have a “yes I can” attitude. They will be eager to learn and do more as well as share their experiences with their team mates to better the group.

Senior System Administrator – MSP Team JOB DUTIES AND RESPONSIBILITIES

• Act as the escalation point to your team, so you must have intermediate to advance knowledge in Windows Server 2012/2016/2019/2022, O365, AD & Azure AD, Azure VMs and basic networking fundamentals.
• Assist The Technical Customer Support Manager in leading and servicing re mote office clients and related staff.
• Participate in re mote office service requests and team activity. Provide oversight and mentoring to ensure:
• Quick and Quality Response Issue Resolution
• Prioritize and complete preventative tasks
• High level of client satisfaction
• Quality notes and client documentation
• Overall team / client profitability
• Assist TCS Manager as needed in many components of employee management to ensure team:
• Employee feedback and satisfaction
• New employee training and mentoring.
• Leverage re mote and automation tools whenever possible to ensure departmental cost-effectiveness.
• Attend client meetings as needed to ensure quality service.
• Coordinate with other departments for improved efficiency.
• Monitor progress toward company milestones, project implementation, and ongoing task completion.
• Maintain technical knowledge and skill sets.
• Perform systems administration for Windows Servers, Exchange servers and Desktop operating systems across multiple customers.
• Perform problem analysis and systems monitoring.
• Provide assistance to identify and troubleshoot Windows, mail delivery and network-related problems.
• Review team timesheets for accuracy and completeness.
• Train/Enforce new processes and procedures.
• Take lead on sensitive client issues.
• Schedule and plan resource coverage for various roles.
• Maintain and review team metrics.

Senior System Administrator – MSP Team QUALIFICATIONS (Education, Experience, and Certifications)

• This position requires at least 4 years’ experience in systems administration or project deployment.
• Bachelor’s degree or technical degree or an equivalent combination of education and/or experience.
• Experience with O365 & Azure administration, Windows Server, firewalls, Antivirus solutions, Backup and Recovery products and processes, LAN networking/distributed computing environments (client/server), VMware, and Azure is required. Experience with Citrix, Cisco routing and switching, Mac computers, configuring network routers, and re mote connectivity is a plus.
• Previous experience using re mote monitoring, ticketing, and CRM systems, as well as supporting multiple clients in an outsourced service industry, is highly desirable.
• Employee must also show strong work history of being successful with people and leading clients and/or people in the IT industry.

Senior System Administrator – MSP Team KNOWLEDGE, SKILLS AND ABILITIES

• Excellent written and verbal communication skills are essential, as well as effective organizational and multi-tasking skills.
• Must be able to present technical concepts in layman terms and communicate well with clients.
• They must be able to read, analyze, and interpret general industry periodicals, technical procedures and governmental regulations.
• They must exhibit an ability to professionally write reports, business correspondence, and procedure manuals.
• They must be able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• They must be able to effectively present information and respond to questions from clients, vendors, employees, and the general public.
• The employee must be able to solve complex problems quickly and completely without assistance.
• Must possess excellent conflict resolution, interpersonal and leadership skills.
• They must be self-driven, highly customer-focused, be able to work without close supervision, and possess a positive mental attitude.

Senior System Administrator – MSP Team BENEFITS:

This is a full-time position and thus the Senior System Administrator – MSP Team will be provided all the benefits that come with being a full-time employee including…

• Salary range $80k-100k
• Blue Cross Blue Shield health/medical insurance
• 401k and match
• 3 weeks PTO
• Certification reimbursement
• Career path to management
• And more…

*Actual salary for the Senior System Administrator – MSP Team chosen shall commensurate with experience*